So, to begin it was just me and the other founders. That was way back in December 2015 and it was an exciting time, we had a vision to create a business model similar to mytaxi, the on-demand taxi platform, but instead of moving people, Kollect would move waste. We would have three verticals Bin Collections, Junk and Skip Hire. We knew early on that the industry was stacked against us so we had to create our own niche or calling card. The big guys had money and resources and all this corporate firepower that we could not match so we sat back and began to think—what could we bring to the table that none of them could? The answer just came about naturally.
It wasn’t that we set out with this grand plan to outdo competitors in terms of customer service. No, by June 2016 we had done thousands of jobs customers and the culture really stemmed from us simply appreciating that customer base so much that we would do absolutely anything to look after them. We didn’t want to lose even one. That meant giving out our own phone numbers, answering calls from 7 am to 11 pm 7 days a week. We would have a meeting each morning to discuss where we fell down yesterday in regards our service and introduce processes to ensure it wouldn’t happen again Nothing, not profit, nor our time, nor wages came before making sure those customers got excellent service and I think it paid off. We are now Irelands best rated waste company or dare I say it, Ireland best rated company.